SANRAD delivers a comprehensive range of customer support services to ensure
that any business runs smoothly and efficiently around the clock with V-Switch solutions.
Data is a critical asset that drives company performance and profitability.
SANRAD is committed to our customers’ success. We provide global support
services backed by industry-leading expertise in storage networking,
disaster recovery, and virtualization. Our seasoned experience with installing,
integrating and supporting iSCSI to Fibre Channel SAN in production environments
results in timely, high-quality support and assured business continuity.
Whether building a new storage environment, expanding SAN infrastructure, or
deploying a disaster recovery project, SANRAD’s world-class technical support staff
and channel partners ensure a smooth experience.
Customer Support
SANRAD V-Care support packages provide flexible customer support options available in different levels.
V-Care customers receive 24 x 7 phone and web support, the latest firmware/software updates,
new and maintenance software releases. In addition, V-Care customers get access to a
Knowledge Base, FAQs, and software downloads. Service requests can be conveniently
entered online at SANRAD’s support portal. Click here.
Before registering for a customer support account, V-Care customers should complete
the warranty product registration. Click here.
For support questions, contact Customer Support at support@sanrad.com
or call us at:
U.S. and Canada: 1-800-471-2616
International: Call direct at 1-650-287-2512
Installation Services
Installation is a critical first step in implementing a successful project.
Our certified channel partners are highly-trained, experienced professionals with
solid knowledge of storage networking best practices and thoroughly tested
methodologies to get SANRAD solutions up and running quickly. Backed by SANRAD
technical experts, customers benefit from a smooth, efficient V-Switch installation.
Training Services
Because SANRAD believes in providing comprehensive end-to-end solutions,
we offer Customer and Partner Training Programs designed to develop deep
expertise in V-Switch solutions and teach best practices in configuration,
storage architecture, and performance tuning.
