SANRAD V-Care

The SANRAD V-Care support package provides standard business hours technical support, next business day shipment of spare parts, web & e-mail support, and more.  The standard package may be extended to an optional 24x7 service.

V-Care covers the entire SANRAD solution including your V-Switch, V-STOR, and StoragePro software. SANRAD V-Care is available on an annual or multi-year subscription basis.

V-Care Support Package

Standard Support Package

• V-Care Global Hotline provides unlimited business hours phone support with senior SANRAD technical support engineers, extendable to a 24x7 service. 
   
• V-Care advanced RMA – Next business day shipment of a replacement V-Switch.
   
• V-Care customers receive next business day on site support for V-STOR storage RAID components with an optional 24x7 on site service also available.
   
• Remote Troubleshooting - SANRAD technical support engineers will diagnose your V-Switch while it is in the field by establishing a remote session.
   
• Firmware and Management Software Updates – V-Care customers receive firmware and management updates that include the latest features and functionality.
   
• Access to technical documents in the knowledge base is available online.
   
• V-Care Email Support provides free 24x7 technical email services (next day response).

Onsite Consignment Spares Program

• V-Care customers that wish to maintain a spare V-Switch at each production site may also join the Onsite Consignment Spares Program (for an additional charge). SANRAD will provide members of the program with a spare V-Switch for each covered site. The spare V-Switch is to be used only to replace an operation V-Switch upon failure or RMA.

Multi Year V-Care Option

• Ask about our multi-year V-Care service contract at a discounted price.